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Conducting Workplace Facilitations (Workplace Mediations)

This series of online webinars is designed to complement the Facilitated Discussion Certificate Course created in collaboration with the Mediation Institute for those who are interested in starting their journey to mediation accreditation.  However, you can also register in just the webinar series

The webinars will provide HR / Management professionals with the practical application of knowledge, information and templates to conduct successful facilitated discussions in the workplace. They will assist non-mediation accredited workplace professionals to effectively intervene in workplace disputes or update your current skills in this increasingly vital workplace area.

If you want to get right into the meat of dispute resolution in workplaces, seminars are content these rich and on point.
The online series of webinars consist of five 45-minute sessions over five weeks. These courses are free for existing Emverio Workplace Solutions clients or if you have already enrolled in the Facilitated Discussion Certificate Course

After you complete your Facilitated Discussion Certificate Course if you want to continue to deepen your skills in dispute resolution is to train and accredit as a National Mediator Accreditation System (NMAS) mediator. The Facilitated Discussion Certificate Course provides credits towards the NMAS Training and Assessment with Mediation Institute.

Session 1 - Workplace Dispute Resolution: The Model and Intakes / Pre-Mediation Sessions

In this session we introduce you to our effective workplace dispute resolution model and the concept of intakes or pre-mediation sessions.  You will receive a copy of the model and a pre-mediation session checklist.  It clearly summarises all the steps you need to review with each participant, how to prepare them for the facilitated discussion, and how to set yourself and the parties up for a successful outcome.  We will cover what to do if one or more of the participants doesn’t want to proceed to a joint session. And, we will look at a template pre-mediation agreement used if you are an accredited mediator. If you will be providing facilitated discussion it is ideal if you can review the model and prepare / conduct an intake session, either real or role-played, prior to the next session.  We will also cover the potentially tricky issue of support people and you will receive an information sheet template on support people that you can adapt to suit your organisation’s policies and protocols.

If you missed this session you can view a recorded version of it here (presented by Anna Faoagali and Craig Anderson in September 2020)

Session 2 - Workplace Dispute Resolution: Joint Session - Opening Statements and Agenda Setting

In this session we will work on setting up your facilitated discussion / mediation environment. That includes what your room should look like, the resources you need and preparation of the facilitators opening statements.  We will practise our micro-skills on listening and summarising / feeding back the participants’ opening statements.  You will hear a live example of an opening statement (role-played by an experienced mediator).  You will be given a template of an opening statement and facilitated discussion / mediation requirements to adapt and prepare your own to use, and also some sample agendas. We will cover three micro-skills: listening, summarising and clarifying to assist the participants to create an Agenda.

Session 3 - Workplace Dispute Resolution: Joint Session - Exploration and Private Sessions

In this session we will build upon the previous two sessions.  With our now prepared agendas we will start the best part of facilitated discussion / mediation – ‘exploration’.  We love this phase of the process!  This is where you work with the parties to engage them, mutualise any items, clarify dissent and provide them with an opportunity to acknowledge and sit within their different versions.  We practise here the micro-skills: mutualising, silence, re-framing and clarifying questions.  We also introduce you to suspension.  This vital skill requires you to suspend your own thoughts, opinions and judgements and focus on the participants.  Mastering this will make you an exceptional facilitator or mediator.  In addition, we explore private sessions, and how to use them.  We look at how we can test participants’ positions in those private sessions and move them to define their underlying interests. 

Session 4 - Workplace Dispute Resolution: Joint Session - Option Generation and Agreements

Again building on the previous sessions, we look at the next stages of the workplace facilitated discussion / mediation model.  If you have successfully completed the above stages well, the participants should be ready to start generating options and ideas about how to move forward.  We look at how we work with the participants to create commitments about moving forward, we look at how to capture those mutual commitments and craft realistic agreements.  In this session we will review what facilitated agreements look like, how to process agreements which have been achieved, and what to do if you don’t reach agreements. 

Session 5 - Workplace Dispute Resolution: Post Session Strategies and Review

In this final session we will come full circle and revisit our intake sessions.  Our deeper understanding of the process by now will reveal why effective intake is so important and crucial to achieving successful workplace dispute resolution.  We will look at the documents you need to have, whether the facilitated discussion or mediation is formal or informal.  We cover how to keep the parties accountable to their agreements, and the different ways that even well-conducted facilitated discussions or mediations can fail.  Finally, we will look at our favourite post-session strategies and how we can all keep in touch to support each other and continue to build our valuable dispute resolution skills in the future. 

January 2021

August 2021

If you would like to request a workplace mediations, please download and complete a Mediation Request Form and return it to