Independent, structured workplace mediation that helps people resolve conflict and rebuild working relationships, delivered in person or online Australia-wide.
Why choose Emverio
88% of mediations ended in agreement (our 2026 employer feedback survey), and most participants tell us they wish they had started sooner. Every Emverio mediator uses the same workplace mediation model, so employers, HR teams and our national partners know exactly what to expect, wherever in Australia or New Zealand the mediation takes place.
of mediations ended in agreement (2026 employer feedback survey)
Anna Faoagali has been mediating since 2000 and leads a national team of accredited workplace mediators
Accredited workplace mediators in every state and territory, in person or online
“The model works and they are reliable, we understand their process.”
Government client
The process
A workplace mediation normally takes one day. Private pre-mediation sessions are held with each participant and the employer in the morning, the joint session runs in the afternoon, and we stay involved afterwards to support the outcome.
Mediation is informal and voluntary. It is not disciplinary, and nothing is imposed on anyone.
Private, confidential intake sessions with each participant and the employer. We check the matter is suitable, explain the process and the mediator’s role, agree what everyone can expect, and answer your questions.
A facilitated conversation in the afternoon. The participants determine the content; the mediator manages the process, asks questions, reality-checks and reframes so people can hear each other.
Options are generated and agreements are made by the participants themselves. Most matters resolve on the day. What the employer receives is set out in our FAQs.
We work with the employer to design support for the parties after the mediation, whatever the outcome, so the gains hold.
The joint session
Our model is facilitative. The mediator will not tell you what to do or judge you. They ask questions, test assumptions and reframe what is said so each person can genuinely hear the other. You determine the content; the mediator manages the process and will help you prepare for each step.
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Preparing
Don’t stress about your participation. Try to get some sleep and not overthink it. Remember, it is an opportunity and it is informal. Your workplace believes you have the skill and capacity to resolve this before it escalates further, and that is a good thing.
If you do want to prepare, we suggest you think about:
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I’m not kidding, it’s never as bad as you imagine it. Most people are so happy after it, and not just relief that it is over. They are genuinely surprised by the effectiveness of it, and most people wish they had done it sooner.
Anna Faoagali
Founder, Principal and Advanced Mediator, Emverio Workplace Mediations
Who is in the room
All Emverio mediators are nationally accredited and listed on the national register of mediators. Most have also specialised in other fields, including law, psychology, teaching and nursing, and all have been mediating with us long enough to bring real experience to the room.
The mediator’s role is to independently help people identify and talk about the issues in dispute and explore opportunities to reach agreement. Every Emverio mediator uses the same workplace mediation model, so you get a consistent, reliable process wherever you are in Australia.
Because mediation is informal and not disciplinary, support people generally are not needed. If you would like to bring a support person, talk to us first: both parties need to agree, and the mediator decides whether a support person can be in the room.
Support people do not speak during the mediation. They are there for emotional support only and are bound by the same confidentiality conditions as the participants. Choose someone who will help rather than hinder reaching agreement, not another team member or someone from within your organisational orbit.
Request a quote and it arrives in your inbox straight away. We mediate in person or online anywhere in Australia or New Zealand.
Or call us on 1300 414 179
Ask about workplace mediation