Conflict management is known to cause serious losses for organisations who do not already have robust processes in place to handle them. Depending on your organisation, you may not have calculated these losses, but to do so, you can estimate the percentage of work time that is spent by you or your staff in managing conflict, then add absenteeism rates to this, as well as the cost percentage of training and on-boarding new staff if you have high turnover rates. To then calculate your net losses, add these percentages together and then guess what the overall impact is to staff output and include that in the total. You’ll likely be surprised at how high this final percentage is and you’re not alone – many organisations have no idea how substantial their conflict management costs are and they are usually relieved when we come in and it is no longer such an expensive problem.

When unresolved conflicts are left to escalate or only dealt with when things have reached breaking point, organisations can end up in quite a bit of trouble. Extra costs associated with unresolved conflict management include employees leaving their employment, legal fees, loss of reputation and brand damage, difficulty in re-hiring or retaining staff, settlement payouts and worst of all, endangering the health and wellbeing of staff. By employing us to deliver training, provide mediation or complete workplace investigations, you’ll not only be able to handle low-level conflict yourself and have successful resolutions to anything that does crop up, but you’ll also be preventing conflicts from escalating in the first place!